Managed Services

Castle Access EDCs set the standard for enterprise grade colocation facilities. Clients can expect only the best in environmental controls and power deployment at all the Castle Access EDCs.

Customer Support
Enterprise Data Center clients demand the highest standards of experienced, accessible and reliable customer support for all their mission critical deployments. The Network Operations Center (NOC) staff at Castle Access are committed to exceeding our clients expectations by offering a wide range of customer services.

Castle Access EDC staff of technicians and engineers are onsite 24/7 to support our customers. Every EDC has client stations where our customers can make phone calls, check email, print documents or surf the web. Each EDC has a fully stocked break room, where we never charge for refreshments and snacks.

Remote Hands
Customers may request Castle Access to perform “remote hands” service on Customer’s equipment within Castle Access EDCs. There is no charge for Castle Access’s remote hands service. Remote hands service involves Castle Access personnel physically touching the Customer’s equipment. Remote hands tasks are limited to simple tasks such as pressing a button, flipping a switch, or hooking up a monitor and reporting what is on the screen.

Professional Services
The Castle Access Professional Services Team is dedicated to helping our clients customize outsourcing solutions. Our engineering staff has the talent and expertise to assess, design, implement and manage your critical operations. Dedicated consulting partners bring additional expertise to the Castle Access team to make sure you receive the best possible solutions.

Services (Partial List)

  • On-site/off-site technical assistance and troubleshooting
  • Tape Backup: Cassette exchange and strongbox storage, retrieval and transport
  • Equipment installations and configurations
  • Ladder racking, pre-wiring of patch panels and equipment
  • Assembling, installing and maintaining cabling
  • Firewall Management
  • Router Management
  • Installing, replacing or removing equipment components (such as a router/switch card, disk drive, memory, etc.)
  • Adding, removing or verifying a demarcation
  • Vulnerability Scanning
  • Security Assessments